FAQ

 
Are Cloud b sound products safe for all ages?
  • Cloud b products comply with all safety standards and compliance testing worldwide and in place at this time.
  • Persistent exposure to sound levels higher than those produced by Cloud b sound products have been shown to potentially harm hearing in newborn infants and hospitalized children. Not only are Cloud b products under these sound levels but also thanks to their automatic shut off after 45 minutes or less, depending on the product, Cloud b products do not allow extended sound exposure.
  • Please remember: all Cloud b sound products have adjustable sound volume: parents and caregivers can always set Cloud b products to much lower sound volume levels than the product's maximum, safety compliant volume.
At what age should my baby begin to use a LullaBag?

The small LullaBag is designed for babies to start using at one month. For newborns, use the LullaWrap—a unique, flannel swaddling blanket that keeps newborn babies secure, warm and safe. For a complete sleep solution for your baby, the LullaBag Sleep System™ includes the LullaWrap™ (newborns), small LullaBag™ (1-6 months) and large LullaBag™ (6-18 months).

Can the light bulbs in the Tranquil Turtle be replaced?

No. All Tranquil Turtle products are equipped with long lasting LED lights providing up to 3,000 hours of illumination

Can the light bulbs in the Twilight Turtle, Ladybug and Sea Turtle be replaced?

No. All twilight products are equipped with long lasting LED lights providing up to 3,000 hours of illumination. If your Twilight product fails to illuminate before this period of usage, the problem is most likely not related to the  LEDs.

Can the sound boxes be set to continuously play?

No. We have designed the sound boxes with these timer settings to help preserve battery life.

Do I have to use a credit card to buy from you?

Yes. We only accept credit cards for online orders.

Do you offer a volume discount?

For case quantity discounts, contact us at sales@cloudb.com.

Do you ship internationally?

Yes, we can ship internationally to certain countries outside of the US, and have built a network of trusted international distributors over the years. Please contact international@cloudb.com  or  canadainfo@cloudb.com if you are based in Canada, for a quotation or a local distributor contact.

Does Cloud b sell sound boxes separately?

Yes. Sound Boxes can be purchased for $10 and that includes shipping within the continental U.S. Please contact Customer Care for details.

How do I change the batteries in the sound box?

Change the batteries in the Sleep Sheep, Sleep on the Go, Dozy Dolphin, Gentle Giraffe and Gentle Giraffe on the Go Sound Box as follows:

 

  1. Make sure the unit is turned off.
  2. Place the unit on table with battery compartment facing up.
  3. With a Phillips Head Screwdriver, remove the two side by side screws fastening the battery compartment door to the sound box.
  4. With thumb, gently press on the battery door and slide the door to the side of the unit.
  5. Remove old batteries.
  6. Install new AA batteries. Please confirm that you have placed the batteries into the proper positive and negative positions within the battery compartment according to the markings in the battery compartment.
    Please confirm that the batteries have been completely "snapped" into the battery compartment. *CAUTION: Improper battery installation may cause the unit to short circuit or malfunction.
  7. Re-install the battery compartment door back on to the sound box.
  8. Tighten the two screws to secure the battery compartment door.
    *Please do not over-tighten the screws. Over-tightening the screws may cause the screw holes to strip.

Change the batteries in the Mimicking Monkey Sound Box as follows:

  1. Make sure the unit is turned off.
  2. Place the unit on table with battery compartment facing up.
  3. With a Philips Head Screwdriver, remove the two side by side screws fastening the battery compartment door to the sound box.
  4. With forefinger, gently pry open the battery compartment door.
  5. Remove old batteries.
  6. Install new AA batteries. Please confirm that you have placed the batteries into the proper positive and negative positions within the battery compartment. Please confirm that the batteries have been completely "snapped" into the battery compartment.
    *CAUTION: Improper battery installation may cause the unit to short circuit or malfunction
  7. Insert the battery compartment door back on to the sound box.
  8. Re-insert the two screws to secure the battery compartment door.
    *Please do not over tighten the screws. Over tightening the screws may cause the screw holes to strip.
How do I change the batteries in the Tranquil Turtle?
  1. Place unit on its back shell
  2. Pull up on fabric flap on bottom of unit to expose battery compartment and on/off power switch
  3. Check to make sure that power switch is in "off" position
  4. With a Phillips Head Screwdriver, unfasten the single small screw holding the battery door in place
    • This screw is located above the word "open" on the battery compartment door
  5. Lift up on the small black tab with upward pressure while unscrewing.
  6. Remove old batteries
  7. Install new AAA batteries
    • Please confirm that you have placed the batteries into the proper positive and negative positions within the battery compartment
    • Please confirm that the batteries have been completely "snapped" into the battery compartment
    • Improper battery installation may cause the unit to short circuit or malfunction
  8. Re-insert the battery compartment door
  9. Tighten the screw to secure the battery compartment door
    • NOTE: Please do not over tighten the screws. Over tightening the screws may cause the screw holes to strip
  10. Replace fabric flap over battery compartment and fasten
  11. Return the unit to upright position
  12. You are ready to use your Tranquil Product.
How do I change the batteries in the Twilight Turtle, Ladybug or Sea Turtle?
  1. Place unit on its back shell on a padded surface.
  2. Pull up on fabric flap on bottom of unit to expose the battery compartment.
  3. Check to make sure that power switch is in "off" position.
  4. With a Phillips Head Screwdriver, remove the single, small screw holding the battery door in place This screw is located next to the word "open" on the battery compartment door.
  5. Lift up on the small black tab with upward pressure while unscrewing.
  6. Remove old batteries.
  7. Install new AAA batteries. Please confirm that you have placed the batteries into the proper positive and negative orientation as identified in the battery compartment.
    Please confirm that the batteries have been completely "snapped" into the battery compartment.
    *CAUTION: Improper battery installation may cause the unit to short circuit or malfunction.
  8. Re-install the battery compartment door.
  9. Tighten the screw to secure the battery compartment door.
    *Note - Please do not over tighten the screws. Over tightening the screws may cause the screw holes to strip.
  10. Replace fabric flap over battery compartment and press to fasten.
  11. Return the unit to upright positon.
  12. You are ready to use your Twilight Product.
How do I find a retail store in my area that offers Cloud b products?

Find a Store lists all retailers within your area. If there are no retailers in your area, you can place your order online for delivery directly to your doorstep. For retailers outside of the US please contact international@cloudb.com orcanadainfo@cloudb.com if you are based in Canada.

How do I get a picture of my baby featured on your Web site or Facebook page?

Submit your baby's photos for the chance to win a prize each month by sharing your photos here. You can also add hashtag #cloudb to your Instagram photos for the opportunity to be featured on our website. 

How do you ensure that my credit card and personal information are safe?

The Cloud b Web site uses SSL security guaranteed through Thawte and we collect payments securely through Stripe.  All personal information is used strictly for shipping and billing purposes.  Cloud b does not sell or share your personal information with any other company.

How does my Tranquil Turtle work?
  1. Place unit on its back shell
  2. Pull up on fabric flap on bottom of unit to expose battery compartment and on/off power switch
  3. Slide power switch to "on" position
  4. Replace fabric flap over battery compartment and fasten
  5. Return unit to upright position
  6. Press power button to start projection of lights - (first button on left – top row)
    • Adjust brightness using Slide Control (Just below battery compartment on bottom side of Turtle)
  7. Sound and volume control
    • NOTE: The motion of the water effect can be stopped entirely by pressing the ~ wave button on Tranquil Turtle shell.
    • Tranquil Melody - Second button (Top row) with ♫ music symbol
    • Ocean Waves - Third button (Top row) with ~ wave symbol
    • Press the sound button to toggle between the Ocean sound, the Tranquil melody or to switch the sound off entirely. (The two smaller buttons near the edge of the shell control the volume)
  8. Enjoy the Storybook, Adoption Certificate and Endangered Sea Animals Guide
  9. Lights can be turned off manually by pressing the power button once again or the units lights and sound will turn off automatically after 23 minutes.
  10. If you are not using the Tranquil Turtle we do recommend sliding the power switch on the bottom of the unit to the "off" position
  11. If you do not use the unit for an extended amount of time, please remove the batteries from the unit to avoid corrosion.
    • Please note: If batteries are left in any product for too long, the battery contacts can get corroded. This is not a manufacture defect.
How does my Twilight Sea Turtle work?
  1. Place unit on its back shell on a soft surface to avoid scratches.
  2. Pull up on fabric flap on bottom of unit to expose battery compartment and on/off power switch.
  3. Slide power switch to "on" position.
  4. Replace fabric flap over battery compartment and press to fasten.
  5. Return unit to upright position.
  6. Press "fish" embossed button to illuminate the endangered sea animal windows . Each press of the fish button will change the window being highlighted.
  7. Choose color to illuminate your childs room. Press the buttons labeled blue or green.
  8. Use the star guide and story book to learn about constellations with your child.
  9. Lights can be turned off manually by pressing the buttons labeled blue or green once again. The lights will turn off automatically after 45 minutes.
  10. When you are not using the Twilight Sea Turtle, we recommend sliding the power switch at the bottom of the unit to the "off" position.
  11. If you do not use the unit for an extended period of time, please remove the batteries from the unit to avoid corrosion.
    *If batteries are left in any product for too long, the battery contacts can get corroded. This is not a manufacturer defect.
How does my Twilight Turtle or Twilight Ladybug work?
  1. Place unit on its back shell on a soft surface to avoid scratches.
  2. Pull up on fabric flap on bottom of unit to expose battery compartment and on/off power switch.
  3. Slide power switch to "on" position.
  4. Replace fabric flap over battery compartment and press to fasten.
  5. Return unit to upright position.
  6. Press button with the "turtle shell pattern" to turn on the lights.
  7. Choose color to illuminate your childs room. The color choices are as follows:
    Twilight Turtle - Press the buttons labeled Amber, Green or Blue 
    Twilight Ladybug - Press the buttons labeled Red, Green or Blue
  8. Use the star guide and story book to learn about constellations with your child.
  9. Lights can be turned off manually by pressing the "turtle shell pattern" button once again. The lights will turn off automatically after 45 minutes.
  10. When you are not using the Twilight Turtle or Ladybug we recommend sliding the power switch at the bottom of the unit to the "off" position.
  11. If you do not use the unit for an extended period of time, please remove the batteries from the unit to avoid corrosion.
    *If batteries are left in any product for too long, the battery contacts can get corroded. This is not a manufacturer defect.
How does the Lullabag help babies sleep better?

With traditional blankets or comforters, babies can kick off their covers, get cold and wake up crying. The LullaBag keeps baby warm, covered and sleeping through the night. Parents throughout Europe have used baby sleeping bags for years for this very purpose.

How does the LullaBag help reduce risk factors associated with SIDS?

While experts still do not know what causes SIDS, there are specific recommendations from the Consumer Product Safety Commission to reduce risk factors associated with SIDS. Experts advise parents to not use pillows or loose covers in the crib, to lay the baby on a single, tightly-fitted sheet, and to always place babies to sleep on their backs. Experts from Holland also recommend the use of a baby sleeping bag, like the LullaBag, to ensure that covers cannot rise up around the baby’s face and mouth.

Why is the projection on my Twilight Turtle starting to dim? Why are only 1-2 of the colors working?

This most likely means that the batteries are becoming weak. The colored LEDs in your Twilight product fade out at different rates, due to their differing power requirements.  Installing fresh batteries should restore normal operation.