FAQ

 
Are Cloud b sound products safe for all ages?
  • Cloud b products comply with all safety standards and compliance testing worldwide and in place at this time.
  • Persistent exposure to sound levels higher than those produced by Cloud b sound products have been shown to potentially harm hearing in newborn infants and hospitalized children. Not only are Cloud b products under these sound levels but also thanks to their automatic shut off after 45 minutes or less, depending on the product, Cloud b products do not allow extended sound exposure.
  • Please remember: all Cloud b sound products have adjustable sound volume: parents and caregivers can always set Cloud b products to much lower sound volume levels than the product's maximum, safety compliant volume.
At what age should my baby begin to use a LullaBag?

The small LullaBag is designed for babies to start using at one month. For newborns, use the LullaWrap—a unique, flannel swaddling blanket that keeps newborn babies secure, warm and safe. For a complete sleep solution for your baby, the LullaBag Sleep System™ includes the LullaWrap™ (newborns), small LullaBag™ (1-6 months) and large LullaBag™ (6-18 months).

Can the light bulbs in the Tranquil Turtle be replaced?

No. All Tranquil Turtle products are equipped with long lasting LED lights providing up to 3,000 hours of illumination

Can the light bulbs in the Twilight Turtle, Ladybug and Sea Turtle be replaced?

No. All twilight products are equipped with long lasting LED lights providing up to 3,000 hours of illumination. If your Twilight product fails to illuminate before this period of usage, the problem is most likely not related to the  LEDs.

Can the sound boxes be set to continuously play?

No. We have designed the sound boxes with these timer settings to help preserve battery life.

Do I have to use a credit card to buy from you?

Yes. We only accept credit cards for online orders.

Do you offer a volume discount?

For case quantity discounts, contact us at sales@cloudb.com.

Do you ship internationally?

Yes, we can ship internationally to certain countries outside of the US, and have built a network of trusted international distributors over the years. Please contact international@cloudb.com  or  canadainfo@cloudb.com if you are based in Canada, for a quotation or a local distributor contact.

Does Cloud b sell sound boxes separately?

Yes. Sound Boxes can be purchased for $10 and that includes shipping within the continental U.S. Please contact Customer Care for details.

How do I change the batteries in the sound box?

Change the batteries in the Sleep Sheep, Sleep on the Go, Dozy Dolphin, Gentle Giraffe and Gentle Giraffe on the Go Sound Box as follows:

 

  1. Make sure the unit is turned off.
  2. Place the unit on table with battery compartment facing up.
  3. With a Phillips Head Screwdriver, remove the two side by side screws fastening the battery compartment door to the sound box.
  4. With thumb, gently press on the battery door and slide the door to the side of the unit.
  5. Remove old batteries.
  6. Install new AA batteries. Please confirm that you have placed the batteries into the proper positive and negative positions within the battery compartment according to the markings in the battery compartment.
    Please confirm that the batteries have been completely "snapped" into the battery compartment. *CAUTION: Improper battery installation may cause the unit to short circuit or malfunction.
  7. Re-install the battery compartment door back on to the sound box.
  8. Tighten the two screws to secure the battery compartment door.
    *Please do not over-tighten the screws. Over-tightening the screws may cause the screw holes to strip.

Change the batteries in the Mimicking Monkey Sound Box as follows:

  1. Make sure the unit is turned off.
  2. Place the unit on table with battery compartment facing up.
  3. With a Philips Head Screwdriver, remove the two side by side screws fastening the battery compartment door to the sound box.
  4. With forefinger, gently pry open the battery compartment door.
  5. Remove old batteries.
  6. Install new AA batteries. Please confirm that you have placed the batteries into the proper positive and negative positions within the battery compartment. Please confirm that the batteries have been completely "snapped" into the battery compartment.
    *CAUTION: Improper battery installation may cause the unit to short circuit or malfunction
  7. Insert the battery compartment door back on to the sound box.
  8. Re-insert the two screws to secure the battery compartment door.
    *Please do not over tighten the screws. Over tightening the screws may cause the screw holes to strip.
How do I change the batteries in the Tranquil Turtle?
  1. Place unit on its back shell
  2. Pull up on fabric flap on bottom of unit to expose battery compartment and on/off power switch
  3. Check to make sure that power switch is in "off" position
  4. With a Phillips Head Screwdriver, unfasten the single small screw holding the battery door in place
    • This screw is located above the word "open" on the battery compartment door
  5. Lift up on the small black tab with upward pressure while unscrewing.
  6. Remove old batteries
  7. Install new AAA batteries
    • Please confirm that you have placed the batteries into the proper positive and negative positions within the battery compartment
    • Please confirm that the batteries have been completely "snapped" into the battery compartment
    • Improper battery installation may cause the unit to short circuit or malfunction
  8. Re-insert the battery compartment door
  9. Tighten the screw to secure the battery compartment door
    • NOTE: Please do not over tighten the screws. Over tightening the screws may cause the screw holes to strip
  10. Replace fabric flap over battery compartment and fasten
  11. Return the unit to upright position
  12. You are ready to use your Tranquil Product.
How do I change the batteries in the Twilight Turtle, Ladybug or Sea Turtle?
  1. Place unit on its back shell on a padded surface.
  2. Pull up on fabric flap on bottom of unit to expose the battery compartment.
  3. Check to make sure that power switch is in "off" position.
  4. With a Phillips Head Screwdriver, remove the single, small screw holding the battery door in place This screw is located next to the word "open" on the battery compartment door.
  5. Lift up on the small black tab with upward pressure while unscrewing.
  6. Remove old batteries.
  7. Install new AAA batteries. Please confirm that you have placed the batteries into the proper positive and negative orientation as identified in the battery compartment.
    Please confirm that the batteries have been completely "snapped" into the battery compartment.
    *CAUTION: Improper battery installation may cause the unit to short circuit or malfunction.
  8. Re-install the battery compartment door.
  9. Tighten the screw to secure the battery compartment door.
    *Note - Please do not over tighten the screws. Over tightening the screws may cause the screw holes to strip.
  10. Replace fabric flap over battery compartment and press to fasten.
  11. Return the unit to upright positon.
  12. You are ready to use your Twilight Product.
How do I find a retail store in my area that offers Cloud b products?

Find a Store lists all retailers within your area. If there are no retailers in your area, you can place your order online for delivery directly to your doorstep. For retailers outside of the US please contact international@cloudb.com orcanadainfo@cloudb.com if you are based in Canada.

How do I get a picture of my baby featured on your Web site or Facebook page?

Submit your baby's photos for the chance to win a prize each month by sharing your photos here. You can also add hashtag #cloudb to your Instagram photos for the opportunity to be featured on our website. 

How do you ensure that my credit card and personal information are safe?

The Cloud b Web site uses SSL security guaranteed through Thawte and we collect payments securely through Stripe.  All personal information is used strictly for shipping and billing purposes.  Cloud b does not sell or share your personal information with any other company.

How does my Tranquil Turtle work?
  1. Place unit on its back shell
  2. Pull up on fabric flap on bottom of unit to expose battery compartment and on/off power switch
  3. Slide power switch to "on" position
  4. Replace fabric flap over battery compartment and fasten
  5. Return unit to upright position
  6. Press power button to start projection of lights - (first button on left – top row)
    • Adjust brightness using Slide Control (Just below battery compartment on bottom side of Turtle)
  7. Sound and volume control
    • NOTE: The motion of the water effect can be stopped entirely by pressing the ~ wave button on Tranquil Turtle shell.
    • Tranquil Melody - Second button (Top row) with ♫ music symbol
    • Ocean Waves - Third button (Top row) with ~ wave symbol
    • Press the sound button to toggle between the Ocean sound, the Tranquil melody or to switch the sound off entirely. (The two smaller buttons near the edge of the shell control the volume)
  8. Enjoy the Storybook, Adoption Certificate and Endangered Sea Animals Guide
  9. Lights can be turned off manually by pressing the power button once again or the units lights and sound will turn off automatically after 23 minutes.
  10. If you are not using the Tranquil Turtle we do recommend sliding the power switch on the bottom of the unit to the "off" position
  11. If you do not use the unit for an extended amount of time, please remove the batteries from the unit to avoid corrosion.
    • Please note: If batteries are left in any product for too long, the battery contacts can get corroded. This is not a manufacture defect.
How does my Twilight Sea Turtle work?
  1. Place unit on its back shell on a soft surface to avoid scratches.
  2. Pull up on fabric flap on bottom of unit to expose battery compartment and on/off power switch.
  3. Slide power switch to "on" position.
  4. Replace fabric flap over battery compartment and press to fasten.
  5. Return unit to upright position.
  6. Press "fish" embossed button to illuminate the endangered sea animal windows . Each press of the fish button will change the window being highlighted.
  7. Choose color to illuminate your childs room. Press the buttons labeled blue or green.
  8. Use the star guide and story book to learn about constellations with your child.
  9. Lights can be turned off manually by pressing the buttons labeled blue or green once again. The lights will turn off automatically after 45 minutes.
  10. When you are not using the Twilight Sea Turtle, we recommend sliding the power switch at the bottom of the unit to the "off" position.
  11. If you do not use the unit for an extended period of time, please remove the batteries from the unit to avoid corrosion.
    *If batteries are left in any product for too long, the battery contacts can get corroded. This is not a manufacturer defect.
How does my Twilight Turtle or Twilight Ladybug work?
  1. Place unit on its back shell on a soft surface to avoid scratches.
  2. Pull up on fabric flap on bottom of unit to expose battery compartment and on/off power switch.
  3. Slide power switch to "on" position.
  4. Replace fabric flap over battery compartment and press to fasten.
  5. Return unit to upright position.
  6. Press button with the "turtle shell pattern" to turn on the lights.
  7. Choose color to illuminate your childs room. The color choices are as follows:
    Twilight Turtle - Press the buttons labeled Amber, Green or Blue 
    Twilight Ladybug - Press the buttons labeled Red, Green or Blue
  8. Use the star guide and story book to learn about constellations with your child.
  9. Lights can be turned off manually by pressing the "turtle shell pattern" button once again. The lights will turn off automatically after 45 minutes.
  10. When you are not using the Twilight Turtle or Ladybug we recommend sliding the power switch at the bottom of the unit to the "off" position.
  11. If you do not use the unit for an extended period of time, please remove the batteries from the unit to avoid corrosion.
    *If batteries are left in any product for too long, the battery contacts can get corroded. This is not a manufacturer defect.
How does the Lullabag help babies sleep better?

With traditional blankets or comforters, babies can kick off their covers, get cold and wake up crying. The LullaBag keeps baby warm, covered and sleeping through the night. Parents throughout Europe have used baby sleeping bags for years for this very purpose.

How does the LullaBag help reduce risk factors associated with SIDS?

While experts still do not know what causes SIDS, there are specific recommendations from the Consumer Product Safety Commission to reduce risk factors associated with SIDS. Experts advise parents to not use pillows or loose covers in the crib, to lay the baby on a single, tightly-fitted sheet, and to always place babies to sleep on their backs. Experts from Holland also recommend the use of a baby sleeping bag, like the LullaBag, to ensure that covers cannot rise up around the baby’s face and mouth.

How does the sound box function?

The Sleep Sheep, Sleep on the Go, Dozy Dolphin, Gentle Giraffe and Gentle Giraffe on the Go sound box functions as follows:

  1. Set Timer located below sound buttons on the side of the sound box. The sound box can be set to play for 23 or 45 minutes. After the designated period of time the sound box will automatically shut off. The longest available timer setting is 45 minutes. 
    *There is no way to disable the timer.
  2. Turn the round volume knob on the side of the sound unit clockwise. You will hear an audible "click". This means the unit’s sound functionality is activated.
  3. Choose your sound option by pressing one of the four sound function buttons on the side of the unit above the volume knob.
  4. Gently turn the knob clockwise to increase the volume.
  5. Gently turn the knob counter clockwise to decrease the volume.
  6. You can turn off the sound unit manually by turning the volume knob counter clockwise until you hear the "click" again. At that point, the unit is off.

The Mimicking Monkey Recordable Sound Box functions as follows:

Choose your sound options:

By sliding the black toggle switch underneath the play, relax and sleep buttons to either w/o voice (with out voice) or w/ voice (with voice) you can choose if you want to play a recorded message to your infant while they sleep.

If the w/ voice (with voice) function is desired, please record your voice as follows:

  1. Slide the black toggle switch to w/ voice.
  2. Hold the sound box close.
  3. Press and hold the "rec" button. You will hear a "beep".
  4. Speak your message clearly. 
    * You have 10 seconds of voice recording time and can only record one ten second segment at any time.
  5. Release the "rec" button. You will hear a double "beep" after the recording is finished.
  6. Press 1 of the 3 play, relax or sleep buttons on the side of the sound box.
  7. Set your desired volume by gently pressing the "+" or "-" buttons on the side of the sound box. Your message will automatically play every 15 seconds over the three sounds. The sound box will automatically shut off after 30 minutes. If you would like to manually shut off the sound box, please move the black toggle switch to the neutral position.

If the w/o voice (without voice) function is desired, please use the sound box as follows:

  1. Slide the black toggle switch to w/o voice.
  2. Press 1 of the 3 play, relax or sleep buttons on the side of the sound box.
  3. Set your desired volume by gently pressing the "+" or "-" buttons on the side of the sound box. The sound box will automatically shut off after 30 minutes. If you would like to manually shut off the sound box, please move the black switch to the neutral position.
How long will the sound boxes play?

Mimicking Monkey - 30 minutes and then the sound box will automatically shut off.
All other sound boxes can be set to play for 23 or 45 minute periods of time. After the designated amount of time has elapsed, the sound box will automatically shut off. There is no way to disable the timer function on any of our sound boxes.

How long will the Tranquil lights stay on?

All Tranquil products will stay on for 23 minute cycles. After 23 minutes, the unit will automatically shut itself off. There is no way to disable the timer function.

How long will the Twilight lights stay on?

All twilight products will stay on for 45 minute cycles. After 45 minutes, the unit will automatically shut itself off. There is no way to disable to timer function.

How many Lullabags should I buy?

Parents we’ve talked to recommend at least one extra LullaBag for when “mistakes” happen in the middle of the night. If one LullaBag gets dirty, it’s a good idea to have a backup.

How much are the US shipping charges?

Cloud b offers FREE ground shipping to the 50 States for any online order that totals $50.00 or more.  For orders of $49.99 or less, ground shipping is a flat $5.00 fee.  Faster shipping options are available during check out, but will incur additional charges.

How should I wash and care for my LullaBag?

The LullaBag is machine washable. Wash the product in cold water and then line dry or tumble dry low to prevent shrinkage.

How should my Cloud b Sound products be used?

Attach the unit using the velcro strap to the outside of a crib, stroller or car seat.
*Never place the unit inside the crib with a sleeping child.

I am trying to change the batteries and the screw will not come out of the battery door on my Tranquil Turtle - The screw spins and I can not get the door off.

NOTE: Even when the screw has been loosened, the screw on the battery door will not come completely out of the door. The threads on the screw hold it in place to keep the screw from being lost during a battery change. Sometimes the door may be very snug. If you have difficulty removing the door by pulling up on the tab, take a small flat head screwdriver, insert the tip of the screwdriver underneath the tab that holds the screw in place and gently apply pressure while lifting. This pressure should pop off the door. Please use the following instructions to take off the battery door.

  1. Seven full counterclockwise rotations with a Phillips Head Screwdriver should completely loosen the screw
  2. Lift up on the small black tab holding the screw after loosening. The battery door should lift off.
I have changed the batteries but my sound box will not turn on, what to do?

Review the following if the Sleep Sheep, Sleep on the Go, Dozy Dolphin, Gentle Giraffe and Gentle Giraffe on the Go Sound Box will not turn on after battery replacement:

 

Please confirm that the round volume knob has been turned clockwise and you have heard the "click" signaling activation.

If the volume knob is activated and the unit will still not function, please proceed as follows:

  1. Turn off the sound box by rotating volume knob counter clockwise until you hear a "click".
  2. Remove the battery compartment door.
  3. Check for corrosion on the battery contacts inside the battery compartment. If the contacts look corroded, cleaning the contact with a dry scotchbrite pad or steel wool can help improve conductivity.
  4. Confirm the batteries are in the proper positive and negative orientation inside the battery compartment.
  5. Confirm that the batteries have been completely "snapped" into the battery compartment.
  6. Slide the battery door back on the sound box and tighten screws.
  7. Turn the volume knob clockwise back into the "on" position. When you hear the "click" the sound box is on and the volume can be adjusted. Press one of the four sound option buttons to play a melody. If none of the above recommendations work and the sound box is still within warranty, please contact Cloud b Customer Care.

Review the following if the Mimicking Monkey Recordable Sound Box will not turn on after battery replacement:

Please confirm that either the w/o voice or w/ voice setting has been chosen. If the unit will still not function, please proceed as follows:

  1. Turn off the sound box by switching the black toggle switch to neutral position.
  2. Remove the two screws using a Philips screwdriver and pry open the battery compartment door.
  3. Remove the batteries and check for corrosion on the battery contacts inside the battery compartment. If the contacts look corroded, cleaning the contact with a scotchbrite pad or steel wool can help improve conductivity.
  4. Confirm the batteries are in the proper positive and negative orientation inside the battery compartment.
  5. Confirm that the batteries have been completely "snapped" into the battery compartment.
  6. Re-install the battery door on the back of the sound box and tighten screws.
  7. Slide the black toggle switch to w/o voice or w/ voice. Press one of the three sound option buttons. If none of the above recommendations work and the sound box is still within warranty, please contact Cloud b Customer Care.
I have changed the batteries but my Tranquil Turtle unit will not turn on.

Confirm the power switch is in the "on" position. If power is on and the unit will still not function, please proceed as follows:

  1. Slide the power switch back to the "off" position
  2. Remove the battery compartment door
  3. Check for corrosion or fabric on or in between the battery and contacts inside the battery compartment
  4. If the contacts look corroded, cleaning the contact with a scotchbrite pad or steel wool can help clean the contact for better conductivity
    • Pieces of the plush fabric used for the skin of the twilight unit may get caught in the contact. Please remove any loose fibers in and around the contacts
  5. Confirm the batteries are in the proper positive and negative positions inside the battery compartment
  6. Confirm that the batteries have been completely "snapped" into the battery compartment
  7. Re-insert the battery compartment door and fasten
  8. Slide the power switch on the bottom of the unit back to the "on" position
  9. If all of the above has been checked and the unit will still not turn on, it may be an issue with the new batteries
    • Try a brand with a longer neck on the positive end of the battery. The longer neck will make better contact with the battery terminals. We recommend Rayovac batteries.
  • NOTE: If none of the above recommendations work and you product is still within warranty, please contact Cloud b Customer Care.
I have changed the batteries but my Twilight unit will still not turn on, what to do?

Confirm the power switch is in the "on" position. If power is on and the unit will still not function, please preoceed as follows:

  1. Slide the power switch back to the "off" position.
  2. Remove the battery compartment door.
  3. Check for corrosion or fabric on the contacts inside the battery compartment. If the contacts look corroded, cleaning the contact with a dry Scotchbrite pad or steel wool can help improve conductivity. At times, pieces of the plush fabric used for the skin of the twilight unit can get caught in the contact. Please remove any loose fibers around the contacts.
  4. Confirm the batteries are in the proper positive and negative orientation inside the battery compartment.
  5. Confirm that the batteries have been completely "snapped" into the battery compartment.
  6. Re-install the battery compartment door and fasten.
  7. Slide the power switch on the bottom of the unit back to the "on" position.
  8. If all of the above has been checked and the unit will still not turn on, it may be an issue with the new batteries. Try a brand with a longer “neck” on the positive end of the battery. The longer neck will make better contact with the battery terminals. Although Cloud b has no affiliation with any battery manufacturer we have noticed that Ray-o-vac batteries usually have longer necks on the positiive terminals and work well in our products. Please contact Customer Care for suggestions If none of the above recommendations work and your product is still within warranty, please contact Customer Care.
I have lost my "How to Use" manual - can I download it from your website?

At this time, the manuals are not available on our website. Please feel free to contact Customer Care to request a replacement.

I have lost my Star Guide. Can I download the guide from your website?

At this time, the Star Guides are not available on our website. Please feel free to contact Customer Care to request a replacement.

Is a soothing sound product suitable for my newborn/infant?

All soothing sounds products are suitable for infants as outside crib attachments. They are designed to be attached outside of the crib. Out of concern for the risk of SIDS, current US pediatrician and state recommendations suggest that no object should be placed in an infant crib or cot as any foreign object could present a suffocation risk.

Is there an option to keep the Tranquil Turtle light on all night?

No. All Tranquil Turtle products are designed to shut off automatically after 23 minutes in order to preserve battery life.

Is there an option to keep the Twilight light on all night?

No. All twilight products are designed to shut off automatically after 45 minutes in order to preserve battery life.

My sound box is making a "crackling" or "static" sound when activated, what to do?

Change the batteries. Weak batteries may cause the sound to become distorted.

My Tranquil Turtle blinks, is this normal?

The LEDs in some Tranquil products "blink" on and off to indicate that the batteries are weak and should be replaced.  Installing fresh batteries should restore normal operation. (Be sure to follow all battery installation instructions provided on the specific product packaging or in this FAQ.)

My Twilight Turtle blinks, is this normal?

The LEDs in early production Twilight products "blink" on and off to indicate that the batteries are weak and should be replaced.  Replacing your batteries should restore normal operation. (Be sure to follow all battery installation instructions provided on the specific product packaging or in this FAQ.)

However, many consumers told us that they would prefer to have the LED's slowly fade out when the batteries get weak, so their children can continue to use the Twilight product while they are obtaining new batteries.  So we listened to our customers and changed the design: LEDs in current production Twilight products slowly fade out as the batteries get weaker and do not "blink."  However, please note that the colors in your Twilight product could flicker or fade out at different rates, due to their differing power requirements.  Installing fresh batteries should restore normal operation.

The pouch on my soothing sound product is too small, what to do?

To keep the soundbox secure in your new product, the opening is designed to be very snug fit. In order to insert all sound boxes:

 

  1. Undo the velcro tab located over the sound box pouch.
  2. Insert the bottom edge of the sound box into the pouch.
  3. Guide the top edge into the pouch.
  4. Press firmly underneath the sound buttons to complete insertion.
  5. Re-fasten the velcro tab to hold sound box in place.
The Tranquil Turtle lights are starting to dim

This means that the batteries are becoming drained. Change the batteries (Instructions below)

Twilight Turtle Tunes: Can I set the timer to turn the stars off?

The star projections are programmed in 45 minutes cycles, and will stop at the end of the 45 minutes cycle during which the music timer stopped.

Twilight Turtle Tunes: How long will the battery last when it's not plugged in?

A fully charged new battery lasts 6 hours.

In Bluetooth mode, even after the music and stars have stopped, the Turtle stays awake and ready to play for 6 hours or until the battery is depleted whichever happens first. If music is restarted during this time period, the stars projection is also restarted.

Twilight Turtle Tunes: How to connect to Bluetooth

With the main power slider switch under the Turtle set to the ON position, turn the Turtle over. With the shell facing “up” and the Turtle’s tail pointing toward you, the far left button is the “ON” button. This button performs several functions depending on how many times you press it.

  • First press of the ON button: switches ON the projection
  • Second press of the ON button: switches ON the Bluetooth module. A blue LED flashes rapidly under the shell next to the ON button. Once the Turtle is paired with your smartphone the blue LED will stay on. It will flash slowly while audio is being played through the Turtle. In Bluetooth mode, the star projections slowly morph between the 3 projection colors.
  • Third press of the ON button: switches off the Bluetooth module. A single “ocean waves” melody plays. This mode is useful to play a white noise without any connection to a smartphone. In this mode the star projections slowly morph between the 3 projection colors.
  • Fourth press of the ON button: switches off the Turtle
Twilight Turtle Tunes: Is there a way to play music through Bluetooth but only project a single star color?

At this time the Bluetooth mode is only available with star color morphing.

What is your return policy?

To view our return policy and request a Return Authorization Number, please visit our Returns & Exchanges page.

What materials are used to make Cloud b Sound Products?

Plush Fabric Skins - 100% Polyester
Filling - 100% Polyester (All filling is made of new materials)
Sound Boxes - PS Plastics

What materials are used to make Cloud b Tranquil Turtle Products?
  • Plush Fabric Skins - 100% Polyester
  • Filling - 100% Polyester (All filling is made of new materials)
  • Top Shell - Acrylic Plastic
  • Bottom Base - ABS Plastics
  • Paint on Shell - All paints used are tested to meet ASTM, EU, Canadian and Australian Toy Safety Standards
What materials are used to make Cloud b Twilight Products?

Plush Fabric Skins - 100% Polyester
Filling - 100% Polyester (All filling is made of new materials)
Top Shell - ABS Plastic
Bottom Base - PS Plastics
Paint on Shell - All paints used are tested to meet ASTM, EU, Canadian and Australian Toy Safety Standards

What other bedding should I use with my LullaBag?

All you need is a fitted sheet over the mattress. The LullaBag lays directly on top of the fitted sheet. If baby is not quite warm enough, simply use slightly warmer sleepwear. Do not use a blanket or quilt in the crib with the  LullaBag.

What should my baby wear when sleeping in the LullaBag?

This will depend on the temperature in the baby’s bedroom. Since the LullaBag is designed for warmth, do not overdress your baby—the LullaBag will help baby stay warm. A onesie or lightweight sleeper should be adequate. Put the baby in the LullaBag and then feel her stomach—if she’s too warm, use slightly lighter clothing.

When should my baby move up from the small to the large LullaBag?

The large LullaBag is designed for babies 6-18 months old, but this will depend on the size of your baby. Just make sure that your baby is able to move her legs freely in the LullaBag. When she starts to run out of room in the bottom of the bag, move to the large LullaBag.

When will I receive my US order?

You will receive your shipment within 5-10 days of placing an online order.  All items are shipped ground, unless otherwise requested. All orders received after 12 noon, PT will be processed the next business day. Orders placed on weekends and holidays will be processed on the next regular business day.

Why doesn’t the LullaBag have sleeves? Won’t my baby get cold?

To avoid overheating, experts recommend that the LullaBag not have sleeves. Even with traditional blankets,  babies arms are usually outside the covers. The open armholes provide ventilation to keep your baby comfortable while she sleeps.

Will I be charged US sales tax?

We charge sales tax according to the law.