| Cloud B Return Policy Terms & Conditions |
What is your return policy?
Returns and exchanges are accepted within 30 days of purchase (90 days for electronic items) from Cloudb.com. The returned item must be 100% complete, in original and resalable condition, with all packaging and accessories.
To return or exchange a product, you MUST have a Return Authorization Number (RA#). No return will be accepted without an RA#. Please note that an RA number is only valid for 30 days after it is issued.
Cloud B offices are open from 9 AM to 5 PM, PST, Mon-Fri.
Although we answer all inquiries as promptly as possible,
please allow 24-48 hours for a response.
How can I return an item purchased at a retailer or received as a gift?
Please return all product purchased from retailers to
the retail location where it was purchased. Cloudb warrantees
plush products for 30 day after purchase, electronic products
for 90 days after purchase. You must provide a copy of
your original receipt or gift receipt to the retailer
to confirm purchase date, and they perform the return
or exchange.
Who is responsible for shipping charges?
If you purchased your product directly from Cloudb.com
and you are returning an item that is defective or that
was shipped incorrectly by Cloud B, we will pay for all
shipping costs. If the return or exchange is not the result
of an error by Cloud B, you will be responsible for shipping
the returned item to our warehouse.
If you are returning a product for a refund, the cost of original shipping is not refundable.
Are there any restocking fees?
There is a 15% restocking fee on refunds for items purchased directly from Cloudb.com that are not defective. There are no restocking fees for exchanges.
How can I request a Return Authorization number?
To request a Return Authorization number, please have the following information at hand so we can expedite the process and ensure excellent customer service:
- A brief description of the problem or reason for the return
- Your full contact information
- Name
- Address
- Phone number
- E-mail
- Purchase information
- Receipt or invoice number
- Retailer
- Date of purchase
- Manufacture information
- Soothing Sound, Touch and Aroma Items: Sleep Sheep, Sleep Sheep on the Go, Gentle Giraffe, Gentle Giraffe on the Go, Dozy Dolphin on the Go, Mimicking Monkey, Polar Cuddle Cub, Poufs, Pillows, Puppets
Please provide the manufacture information from the small white tag located next to the care label:
- Date of Production
- P.O. Number
- Twilight Series Items: Twilight Turtles, Twilight Ladybugs, Twilight Sea Turtle
Please provide the manufacture information from the battery door. That information can be found directly on the outside of the battery door or on the small white sticker on the underside of the battery door:
- Date of Production
- P.O. Number
- Lullawraps Lullabags and Blankets
Please provide the following manufacture information from the small white tag located next to the care label:
- Date of Production
- P.O. Number
You may submit your request to Cloud B Customer Service.
For all other inquiries:
For general questions about the products: info@cloudb.com
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