Refund and return policy
- After order is placed by you it cannot be canceled. However, you can make use of your right of cancelation described in Article 6 of these Terms of Sales, in order to return your Products and get a refund.
- In case of late delivery, we will offer you by mail a new delivery date. In any event, in the event that Cloudb does not respect the indicated deadline, or in the absence of a specified deadline, deliver the product within more than 30 days after receipt of the order confirmation, you have the possibility of cancel your order by contacting customer service. Cloudb then agrees to refund all amounts paid no later than 14 days after the termination of the contract.
- If you received the product after your cancellation, we will proceed to the refund of the product, the delivery costs and the expenses of return, to reception of this one by our care, complete and in its state of origin, at the latest in 14 days after the receipt of the Product by Cloudb.
- If you choose to return, Cloudb will reimburse you for all payments made, including delivery charges (except for additional costs related to the choice of a delivery type other than standard delivery), within a maximum of 14 days from the receipt of products by Cloudb.
The costs of returning the products remain your responsibility.
The refund will be made according to the same method of payment used during your purchase, unless you wish otherwise; in any case, no fee will result from this refund.
- If a Product was provided in error, if it is incomplete or defective, and you wish to obtain a refund, replacement or repair in accordance with Article 8 below, please send an email via the contact form of the website. If the product is replaced or repaired, in accordance with Articles 7.1 and 7.2 below, no transportation costs are due.
WARRANTY OF HIDDEN DEFECTS
In application of articles 1641 and following of the French civil code, you also benefit from the legal guarantee of latent defects. Only Products justifying a hidden defect will be able to be returned under this reason.
According to this article, if you believe that the Product suffers from a hidden defect, you must provide proof. Thus, you must request an expertise of the Product from a mandated expert so that it certifies the hidden defect.
If the expertise confirms that there is a hidden defect, the authentic document must be sent to our customer service as soon as possible. Upon receipt of the document, a return agreement number and the procedure to follow to return your Product will be communicated by our customer service. The costs of returning your Product are at our expense. Acceptance of your return will be done after finding the defect hidden by our services. Once your return accepted by our services, your Product will be refunded at the purchase price. Subject to hidden defects, the expert fees you have incurred may be reimbursed by us on presentation of the invoice corresponding to these costs.
- If the seller was unaware of the defects of the thing, he will be held only to the restitution of the price, and to refund to the purchaser the expenses occasioned by the sale.
Terms of Return of Products
To return a Product as part of the Return Policy and obtain a refund or exchange, in accordance with the conditions of articles 6 above, you must:
- Connect to your cloudb account , browse for the product you want to return.
- Cloudb will send you your return label to slip on the package
- Costs are your responsibility
- Once the product is received at Cloudb, you will be notified, and the refund will be confirmed.
To return a defective Product and obtain a refund, exchange or repair, in accordance with the conditions of articles 7 above, you must:
- Contact the Cloudb customer service department by email by going to the contact form on the website, in order to organize the return of your product.
- Cloudb will organize the removal of the Product by the carrier of its choice. You will be given transport labels. You will then have to agree to pick up the package.
- Before depositing a Product, please check that you have:
- obtained and affixed the transport label,
- includes all accessories, warranties provided and any other accompanying documentation, unless otherwise indicated,
- delivered the Product in the original packaging,
- sealed the package carefully, then packaged in a suitable packaging
- Compliance with this procedure ensures that the Products arrive at the correct destination, in good condition and within a reasonable time.