Refund policy
Refund and returns policy
Once you have placed an order, it cannot be cancelled. However, you may exercise your right of cancellation as described in article 6 of these Terms and Conditions of Sale in order to return your products and obtain a refund.
In the event of a delay in the preparation of your order, we will propose a new delivery date by e-mail. If Cloudb does not respect the deadline indicated, or in the absence of a deadline specified, if the product is not delivered more than 30 days after receipt of the order confirmation, you may cancel your order by contacting customer service. Cloudb then undertakes to reimburse all sums paid within 14 days of the cancellation of the contract.
If you receive the product after your cancellation, we will reimburse you for the product, the delivery costs and the costs of returning the product, once we have received the product, complete and in its original condition, no later than 14 days after Cloudb has received the product.
If you change your mind and wish to return your CloudB product in its original packaging, Cloudb will reimburse you in full for any payments made, within a maximum of 14 days of receipt of the products by Cloudb, subject to their condition. You are responsible for the cost of returning the products.
Refunds will be made by the same method of payment used for your purchase, unless you indicate otherwise; in any case, no costs will be incurred by this refund.
If a product has been supplied in error, is incomplete or defective, and you wish to obtain a refund, replacement or repair in accordance with article 8 below, please send an e-mail via the website contact form. If the product is replaced or repaired, in accordance with articles 7.1 and 7.2 below, no carriage charges will be payable.
You must not carry out any repairs/modifications to your product, otherwise the guarantee will no longer apply.
WARRANTY OF HIDDEN DEFECTS
You also benefit from the legal guarantee of latent defects. Only Products justifying a hidden defect will be able to be returned under this reason.
According to this article, if you believe that the Product suffers from a hidden defect, you must provide proof. Thus, you must request an expertise of the Product from a mandated expert so that it certifies the hidden defect.
If the expertise confirms that there is a hidden defect, the authentic document must be sent to our customer service as soon as possible. Upon receipt of the document, a return agreement number and the procedure to follow to return your Product will be communicated by our customer service. The costs of returning your Product are at our expense. Acceptance of your return will be done after finding the defect hidden by our services. Once your return accepted by our services, your Product will be refunded at the purchase price. Subject to hidden defects, the expert fees you have incurred may be reimbursed by us on presentation of the invoice corresponding to these costs.
- If the seller was unaware of the defects of the thing, he will be held only to the restitution of the price, and to refund to the purchaser the expenses occasioned by the sale.
Terms of Return of Products
To return a Product as part of the Return Policy and obtain a refund or exchange, in accordance with the conditions of articles 6 above, you must:
- Connect to your cloudb account , browse for the product you want to return.
- Cloudb will send you your return label to slip on the package
- Costs are your responsibility
- Once the product is received at Cloudb, you will be notified, and the refund will be confirmed.
To return a defective Product and obtain a refund, exchange or repair, in accordance with the conditions of articles 7 above, you must:
- Contact the Cloudb customer service department by email by going to the contact form on the website, in order to organize the return of your product.
- Cloudb will organize the removal of the Product by the carrier of its choice. You will be given transport labels. You will then have to agree to pick up the package.
- You must not make any repairs/modifications to your product, otherwise the guarantee will no longer apply.
- Before depositing a Product, please check that you have:
- obtained and affixed the transport label,
- includes all accessories, warranties provided and any other accompanying documentation, unless otherwise indicated,
- delivered the Product in the original packaging,
- sealed the package carefully, then packaged in a suitable packaging
Compliance with this procedure ensures that the Products arrive at the correct destination, in good condition and within a reasonable time.
