FAQ
PRODUCTS AND POINTS OF SALE
ARE THERE ANY CLOUDB STORES?
No, there are no CloudB stores on their own.
I AM LOOKING FOR A CLOUDB PRODUCT BUT IT IS NOT ON THE WEBSITE, WHAT TO DO?
If you cannot find an item, it may be a momentary or permanent out of stock of a product.
Do not hesitate to contact us by e-mail on contact@cloudb.com to have more details on the availability or not of this product.
PAYMENT AND BILLING
WHAT PAYMENT METHODS DO CLOUDB ACCEPT?
We accept payments by credit card, Paypal and Apple Pay
HOW TO GET AN INVOICE FOR MY ORDER?
We do not enclose an invoice in your package, it will be sent directly to you by e-mail.
You can also print it directly from your customer account: My Account / Order History
DELIVERY
HOW CAN I KNOW WHERE MY ORDER IS?
We send you an email at each stage of your order, from preparation to delivery.
You will also receive by email the tracking number of your package as soon as it is shipped.
CAN I HAVE MY ORDER DELIVERED TO SOMEONE ELSE?
Of course ! Simply enter a shipping address that is different from the billing address.
RETURN AND AFTER-SALES SERVICE
THE ARTICLE I ORDERED DOES NOT SUIT ME, WHAT CAN I DO?
You have a period of 14 days from the date of delivery of your order to return an item that does not suit you.
Please take note that the return shipping costs will be at your expense.
To return an article, it will be necessary to use the return from which you will be able to download on the website.
THE ITEM I ORDERED IS DAMAGED, WHAT CAN I DO?
Before returning any damaged or defective product, you must keep us informed of your intention by contacting our customer service (contact@cloudb.com) so that we can see the condition of the item, photo/s will be requested.
Upon receipt of the photo/s, and if we determine there is indeed an issue with the product, a return agreement bill will be given, and a prepaid Post label will be sent by email.
